Support
We are dedicated to helping our customers succeed in their businesses. Have a question or need some help? Talk to us; our customer service team members are here to help you. Please call or email us. Our customer service team looks forward to helping you. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.
Customer Service
For all service inquiries: Call 757.440.7160 (Monday to Friday, 6:00 a.m. – 6:00 p.m.)
Email: POVCustomerService@vit.org
For instructions on how to pay VACIS exams at The Port of Virginia, please follow this link: VACIS Exam Payment Instructions
To submit a damage or service claim or invoice dispute or inquire about an existing issue, please click here.
For breakbulk quote requests: www.portofvirginia.com/tools/rate-information/
For container tracking/tracing 24/7, visit PRO-PASS to register (free).
Trucker Reservation System (TRS)
For all reservation and PRO-PASS inquiries: Call 757.292.4545 (Monday to Friday, 5:00 a.m. – 5:30 p.m.)
Email: Reservations@vit.org
For container tracking/tracing 24/7, visit PRO-PASS to register (free).
PRO-PASS Website Support Ticketing System: https://propass.zendesk.com/hc/en-us/requests/new or 877.904.1680
Additional Support Links
Contact Finder
Use our contact finder to list Port of Virginia contacts by department so you can identity the right person to help you with your questions.